Vision Risk Solutions Legislation
POLICIES & PROCEDURES
Download our latest FAIS legislation documents, policies and procedures.
Complaints Policy
Complaints procedure is intended to ensure that all complaints are handled fairly, consistently and wherever possible resolved to the complainant's satisfaction.
Conflict of Interest Management Policies
Any situation where the FSP or any of our representatives has an actual or potential interest when rendering a financial service to a client.
Protection of Personal Information (POPI) Policy
It is our intention that this policy will protect an individual’s personal information from being prejudiced in any way and this policy is consistent with the privacy laws applicable in South Africa.
The Treating Customers Fairly Policy
A framework which governs the way an FSP business conducts daily dealings with its clients ensuring that all clients are treated fairly, during all stages of the product life-cycle and advice process.
PAIA Manual
The Promotion of Access to Information Act prescribes that a Public Body must provide details of records held by such Body so that any request for information may be accommodated. The details of records kept by a Public Body are contained in a book commonly known as a manual.
Privacy Policy
Our Privacy Policy explains how we use Personal Information which we collect about individuals. Personal Information is information about you and other individuals.